Cancellation Policy

Cancellation of your services at ImpacTelecoms must be made via email one month before your final billing period.

Before our services are terminated you must state at which date you require to stop receiving Termination, Lines, DID’s or PBX services. In any such case of a Termination of services at ImpacTelecoms when you have received DID numbers we are not able to port your numbers to another provider.

Any cancellation is only valid once we have confirmed via email the required date for ImpacTelecoms to switch of all services. We respond to all requests for cancellation within 48 hours of receiving any such request via email.

If you do not comply with our cancellation policy and have not followed this procedure then charges may occur daily for open services even if your company is not making any calls or no longer using our services.

If you have pre- paid for services and not used up until your cancellation and only when cancellation has been accepted then you are entitled to a re-fund of your un-used pre-payment (admin charges may occur).

Any promotions or bundled packages you may have will now become invalid as soon as cancellation has been accepted and you will be charged for our services at the standard rate.

Changes to This Policy
Please be aware that ImpacTelecoms cancellation policy may change from time to time. A current, time-stamped version will always be available on this page. Where changes are deemed significant we will endeavour to provide a more prominent notice may contact our customers directly.